Return & Refund Policy
Last Updated: August 2026
Effective for: Nanhe Farishtey (operated by Tiny Threads LLP)
Overview
At Nanhe Farishtey, we stand by the quality of our products. This policy outlines the conditions under which returns, exchanges, and refunds are accepted.
Key Principle: All return requests must be initiated within 7 days of delivery.
Return & Refund Types
1. Damaged or Defective Goods → Full Bank Refund
If your product arrives damaged, defective, or with manufacturing defects, you are eligible for a full refund to your original bank account or payment method.
Process:
- Contact us within 24 hours of delivery at tiny.threads.llp@gmail.com or 7386800423
- Provide:
- Order number
- Clear video/photographs of the damage (unboxing video preferred)
- Description of the defect
- Timeline: Once we verify the damage, refund will be processed within 5–7 business days
- Return shipping: We will arrange pickup at no cost to you (via Delhivery)
Note: "Damaged goods" means manufacturing defects, holes, tears, stains, or physical damage from shipping—not wear from trying on or normal use.
2. Returns Without Reason → Store Credit
If you wish to return a product for any reason other than damage (e.g., change of mind, fit issues, didn't like it), you will receive store credit equal to the product value. This credit can be used for future purchases.
Eligibility:
- Product must be unused, unwashed, and in original packaging
- Must be initiated within 7 days of delivery
- Original tags and packaging must be intact
Process:
- Contact us at tiny.threads.llp@gmail.com or 7386800423
- Provide:
- Order number
- Reason for return
- Photos of the product in original condition (tags intact)
- We will arrange free return pickup (via Delhivery)
- Once received and inspected, store credit will be issued within 3–5 business days
- Store credit is valid for 1 year from date of issue
Note: Store credit is non-transferable and cannot be converted to cash or refunded.
3. Size Exchanges → First Exchange Free, Subsequent Exchanges Charged
We want the perfect fit for your child. Our exchange policy:
First Size Exchange:
- Free (no shipping charges)
- Must be initiated within 7 days of delivery
- Product must be unused and in original condition
Second & Subsequent Exchanges:
- Shipping charges of ₹80–100 will apply (depending on location)
- Applicable per product / per order
Process for All Exchanges:
- Contact us at tiny.threads.llp@gmail.com or 7386800423
- Provide:
- Order number
- Current size and desired size
- We will share a Delhivery return pickup link
- Once old item is received and inspected, new item will be dispatched
- Timeline: 5–7 business days (excluding weekends)
What is NOT Eligible for Return/Exchange/Refund
- Products that have been worn, washed, or used
- Products with removed tags or damaged packaging
- Items purchased more than 7 days ago
- Products damaged due to improper care or handling by the customer
- Customized or personalized items (if applicable)
Refund Method
| Reason | Refund Method |
|---|---|
| Damaged/Defective | Bank account / original payment method |
| Change of mind / Not satisfied | Store credit only |
| Size exchange | N/A (new item dispatched) |
COD Orders - Special Terms
For Cash-on-Delivery (COD) orders:
- Refunds for damaged goods will be issued as bank transfer (provide bank details when claiming)
- Store credit terms remain the same
- Size exchanges follow standard policy
Timeline Summary
| Action | Deadline |
|---|---|
| Report damaged goods | Within 24 hours of delivery |
| Initiate return/exchange | Within 7 days of delivery |
| Refund processed (after verification) | 5–7 business days from receipt |
| Store credit issued | 3–5 business days from receipt |
| New item dispatched (exchange) | 5–7 business days from receipt |
How to Request a Return, Exchange, or Refund
Email: tiny.threads.llp@gmail.com
Phone/WhatsApp: 7386800423
Response time: Within 24 business hours
Include in your request:
- Order number
- Reason (damaged, size exchange, change of mind, etc.)
- Photos/video (if applicable)
- Contact details for follow-up
Important Notes
-
Shipping costs: Return shipping is free for all eligible returns. Original shipping charges are non-refundable.
-
Inspection: All returned items will be inspected before processing refunds or issuing store credit. If an item does not meet return conditions, it will be returned to you at your expense.
-
Multiple returns: If we identify a pattern of abuse (excessive returns without valid reason), we reserve the right to decline future returns from that customer.
-
Store credit vs. refund: We prefer store credits to keep you as a customer and reduce return logistics. However, damaged goods warrant direct bank refunds.
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Disputes: If you disagree with our assessment of damaged goods, you can escalate to our Grievance Officer (contact details in Terms of Service).
Related Policies
Contact Us
Nanhe Farishtey (Tiny Threads LLP)
Email: tiny.threads.llp@gmail.com
Phone: 7386800423
Website: nanhefarishtey.com
Disclaimer: This policy is subject to change at Nanhe Farishtey's discretion. Any changes will be updated on this page. Continued shopping after policy changes constitutes acceptance of the new terms.