Shipping policy

This Shipping Policy forms part of, and should be read together with, our Terms of Service and Privacy Policy. It explains how Tiny Threads LLP ("we", "us", "our") processes, ships, and delivers orders placed through our website (the "Services").

SECTION 1 - ORDER PROCESSING

TIME All orders are processed within 1-2 business days after payment confirmation (or COD order confirmation). Orders are not processed or shipped on Saturdays, Sundays, or public holidays. If we experience a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will contact you by email and/or phone using the details provided at checkout.

SECTION 2 - SHIPPING PARTNER

We currently ship all orders exclusively within India through Delhivery, our logistics partner. In some cases, and at our sole discretion, we may use an alternate courier partner to ensure timely delivery.

SECTION 3 - SHIPPING DESTINATIONS

At this time, we only ship to addresses located within India. We do not offer international shipping. We are unable to deliver to P.O. Box addresses, restricted areas, or locations that are outside Delhivery's serviceable pin codes; if your delivery address is not serviceable, we will contact you to arrange an alternative or issue a refund.

SECTION 4 - SHIPPING CHARGES

A flat shipping fee of ₹100 applies to orders under ₹999. Orders of ₹1000 and above qualify for free shipping. Applicable shipping charges will be displayed at checkout before you complete your order. Cash on Delivery (COD) orders are subject to an additional COD handling fee of ₹100, which will be shown at checkout before you confirm your order.

SECTION 5 - ESTIMATED DELIVERY TIME

Estimated delivery timelines, based on Delhivery's standard service levels, are approximately 5-7 business days from the date of dispatch, depending on your delivery location.

These timelines are estimates only, calculated from the date of dispatch (not the date of order placement), and are not guaranteed. Actual delivery times may vary due to courier availability, weather conditions, public holidays, regional restrictions, or other circumstances beyond our reasonable control. We are not liable for delays caused by Delhivery or other factors outside our control, though we will make reasonable efforts to assist in resolving delivery issues.

SECTION 6 - ORDER TRACKING

Once your order is shipped, you will receive a shipping confirmation email and/or SMS containing your Delhivery tracking number and a link to track your shipment. You can also track your order by [INSERT: e.g., logging into your account / visiting Delhivery's tracking page / contacting us directly].

SECTION 7 - CASH ON DELIVERY (COD)

COD is available for eligible orders and serviceable pin codes. We reserve the right to refuse or cancel COD orders, or to require prepayment, for customers with a history of order refusals, failed deliveries, or suspected fraudulent activity, as also stated in our Terms of Service.

SECTION 8 - UNDELIVERED / RETURNED-TO-ORIGIN (RTO) SHIPMENTS

If a shipment is undelivered due to an incorrect or incomplete address, the recipient's unavailability after repeated delivery attempts, or refusal to accept the order, it may be returned to us as RTO (Returned to Origin). In such cases:

  • We will contact you to arrange re-shipment, which may involve additional shipping charges; or
  • If re-shipment is not possible or requested, we will process a refund in accordance with our Refund Policy, minus any non-refundable shipping/COD handling charges already incurred.

SECTION 9 - DAMAGED, LOST, OR MISSING SHIPMENTS

If your order arrives damaged, please retain all packaging and contact us at tiny.threads.llp@gmail.com on the same day as delivery, along with photos/videos of the damaged product and packaging, so we can assist you in line with our Refund Policy. If your order has not arrived within 14 days of our estimated delivery window, or if tracking shows your order as delivered but you have not received it, please contact us so we can investigate with Delhivery and determine next steps, which may include a reshipment or refund at our discretion.

SECTION 10 - RISK OF LOSS

Risk of loss and title for products purchased from us pass to you upon successful delivery of the product to the shipping address provided in your order, as also stated in our Terms of Service.

SECTION 11 - ADDRESS ACCURACY

You are responsible for providing a complete and accurate shipping address, including pin code and a reachable phone number. We are not responsible for delayed or failed delivery resulting from incorrect, incomplete, or outdated address information provided by you at checkout.

SECTION 12 - CHANGES TO THIS POLICY

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or courier partnerships. Any changes will be posted on this page, and your continued use of our Services after such changes constitutes acceptance of the updated policy.

SECTION 13 - CONTACT US

If you have any questions about this Shipping Policy, please contact us at:

Tiny Threads LLP
Email: tiny.threads.llp@gmail.com
Phone: 7386800423